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At Van Metre, we believe that each employee contributes directly to our growth, success and culture. We seek out candidates who love to challenge themselves and work with others to fulfill this role. Van Metre Companies is seeking a Community Experience Associate to work at our South 620 community located in Aldie, VA!As a Community Experience Associate at Van Metre Homes, your primary responsibility is to deliver an exceptional homebuying experience to potential buyers by conducting engaging tours, maximizing the potential of the CRM system, ensuring accurate documentation, collaborating with other teams, achieving data accuracy, and proactively maintaining a tidy appearance of the community and its homes. As a Community Experience Associate at Van Metre Homes, your role is crucial in attracting and retaining customers, and contributing to the overall success of Van Metre Homes.Van Metre Model Homes are open 7 days per week. The two days off for this position will be either on Tuesday and Wednesday or on Thursday and Friday. Weekend work is a requirement for this position. For more information about Van Metre Communities, please visit Van Metre HomesCommunity Experience Associate ResponsibilitiesTour experience: Deliver an exceptional homebuying experience by conducting engaging tours of model homes, immediate delivery homes, and the surrounding community for potential buyers. Includes utilizing proactive follow-up skills to nurture promising leads and convert them into buyers.Prospect outreach: Maximize the potential of Van Metre's Customer Relationship Management (CRM) system to identify and engage with prospects who could be interested in your community. This includes executing strategic cold and warm outreach campaigns through email, text, and phone calls.Product expertise: Demonstrate superb knowledge of the community, its products, and Van Metre's construction techniques and materials, as well as real estate market trends and competition overall to enable effective communication of the community's value and benefits to potential buyers.Traffic management: Ensure accurate documentation of all appointments and prospect engagement by maintaining up-to-date traffic dashboards. This includes timely logging of appointments, thorough documentation of prospect traffic, and ensuring follow-up before and after engagements.Sales operations: Collaborate with the Community Executive and Community Experience Manager to identify opportunities for cross-functional collaboration with the Marketing, Market Intelligence, and other teams. Leverage their expertise to optimize community performance and communicate the community's needs to these teams.Record maintenance: Maintain data accuracy across Van Metre's CRM, contract management solution, and buyer portal. This involves verifying proper sharing and storage of all documents and meeting internal standards for data integrity.Community appearance: Proactively maintain a tidy and presentable appearance of the community and its homes at all times. This involves scheduling regular cleanings, overseeing the cleaning of models when opening and closing, and ensuring that the community is always well-maintained and visually appealing.Community Experience Team ObjectivesOversight: Manage day-to-day sales office operations and provide training and mentorship opportunities.Presentation: Ensure an optimal community appearance, both within the homes and around the community.Engagement: Provide exceptional communication via personalized outreach and plan engaging initiatives.Closing: Meet sales goals by conducting tours, pricing, and contract appointments, and leveraging closing tactics.Backlog: Meet settlement goals by managing backlog and ensuring the accuracy of delivery dates and buyer data.Insights: Ensure integrity of data used to generate sales reports and relay consumer trends in real-time.Admin: Attend meetings with construction, loan officers, and other partners to ensure optimal operations.CompetenciesSupports projects with an open mind and positive attitudeUnderstands the prospect and buyer experiencesAdapts to changing circumstances and works within an agile frameworkInstills trust among internal and external teams through exceptional communicationForecasts challenges, pre-determines solutions, and creatively problem solvesWorks independently and cross-functionally within internal and external teamsApproaches a challenge as an opportunity to innovate and improve performance.Obsessed with growth and learning from best-in-class leaders and brandsIdeates with a data-oriented and customer-centric mindsetExpresses empathy and exercises emotional intelligenceExcels in a deadline-driven and detail-oriented environmentExperienceExperience in sales, in any industry, preferredProven track record of meeting or exceeding goalsAbility to work a flexible schedule, including weekends and evening hoursExceptional public speaking, problem-solving, analytical, communication, presentation, and negotiation skillsRequired QualificationsValid Driver's LicenseMinimum High School Diploma or equivalentProficiency with MS Word, MS Excel, Outlook, and Adobe AcrobatA Realtors License is NOT required, and an active licensee will be required to inactivate their licenseCompensation and Benefits information: Van Metre offers excellent benefits, and a work environment that fosters and rewards excellence. We also promote work/life balance, including a robust Employee Wellness Program. We encourage employees to make full use of vacation and other company-paid leave to refresh their bodies and minds.Salary: $70,000-76,500 annually (Pay is commensurate with experience, education, training, and skills)Paid Time Off: 11 paid holidays; 10 vacation days, 10 sick days, Two Volunteer Days off, Two Personal Days, Winter Break, Day off for Annual Physical, Day off for your Birthday; comprehensive parental and bonding leaveRetirement Planning: Company Matched 401(k) Retirement Savings Plan; access to retirement planning coachesWellness: Annual Wellness Reimbursement of up to $900; Free and unlimited access to TaskHuman Wellness App for yourself and your family members.Van Metre Core ValuesIntegrity; Ownership; Respect and Dignity; Diversity and Inclusion; Teamwork; Community; Work/Life BalanceVan Metre Mission StatementThe mission of Van Metre Companies is to build and continually improve upon the storied reputation, earned over the years since the Company's founding in 1955, of providing top quality homes, investment properties and services to our customers and clients. The Company's emphasis on integrity, professionalism and philanthropy ingrained by our founder Albert G. Van Metre, Sr. has garnered trust and respect in the Washington, D.C. area and beyond. It is critical to our future that we maintain that reputation and assure that Van Metre Companies continues to excel in real estate development and construction and in the management of apartment, retail and office investment properties, as well as in the provision of mortgage and related services. It is the task of our dedicated, energetic, and involved professionals to advance our ability to set the benchmark for luxury living and refined commercial development. The capstone of our mission is to make the "Van Metre" signature an icon for elegant residential communities, and industry leading condominium and apartment communities, as well as Class A neighborhood retail centers and office developments.

Summary:As an Operations Coordinator, you will be essential in ensuring the smooth functioning of daily operations within the organization. Reporting to the Operations Manager, your role will involve utilizing your core skills in customer service, organizational abilities, and computer literacy to manage administrative tasks effectively. Your proficiency in Microsoft Office and time management will support various operational activities, while your premium skills in QuickBooks and office management will enhance our efficiency. Join our team to contribute to a collaborative environment focused on operational excellence and superior service delivery. We Offer:Health/dental/vision coverage401(k) matching contributionAnnual profit-sharing contributionMatching Gifts and Volunteer PTOQuarterly company-wide employee engagement activitiesOnsite fitness centerA dynamic and energetic firmTeam incentives to meet goals include weekend spa retreats in the mountains, island vacations, and fancy dinners.Room for growthStocked kitchen and free food provided on occasionGreat leadership and trainingClean, modern, open officeWork-life balanceConservative political experience and exposureResponsibilities of Operations Account Manager: Build/manage relationships with both internal/external clientsManage multiple projects and their varying deadlinesHeavy data entry, sales order processing, invoicing, billing, and transaction reportingHelp to maintain and update operating systemsWork within Microsoft Excel, Outlook, and File Management ServicesOrganize files and update informationPerform other ad hoc tasks that help the team effectivelyRequirements for Operations Account Manager:Completed associate’s degree, certificate program, or higherStrong written and verbal communication skills, with the ability to seek out information when ambiguity exists.A self-starter with impeccable attention to detail and organizational skillsAbility to work under pressure and meet strict deadlinesA proactive approach to problem-solvingExcellent time management and prioritization skillsAble to thrive with multiple competing priorities (higher level multi-tasking)Tech-savvy, with the ability to learn new programs and systems quickly.Ability to take initiative and seek assignments when neededWell-developed technical skills including Microsoft Excel, Outlook, and Word