Jobs in Caterham | December 2024 Opportunities

We are Hestia. We make a difference. \nAt Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence.\nThe service you will work in….\nBromley tenancy support service provides tenancy related support to residents of Bromley who need support in maintaining their tenancies or are at risk of losing their tenancy. The service works with singles, couples and families who find themselves in this situation and who need assistance in managing their tenancies. The promotion of independence is paramount in this service and this is achieved through key working and support planning where the service users themselves are in charge of identifying goals and outcomes that they want to achieve with some assistance for the service.\nTypically service users will reside in Bromley but occasionally referrals are received from residents who reside outside of the borough having been placed in temporary accommodation by Bromley council.\nThose supported by the service may have other support issues not directly linked to tenancy management but which have a significant impact of how well a service user manages their lives and tenancy so the service will support and signpost service users to drug and alcohol services, mental health and GP services, specialist financial supports\nA day in this role looks like….\nAs a Floating Support Worker at Hestia, you will play a crucial role in our Brent Mental Health Floating Support Team. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.\nA day will never look the same and some of the things you can expect to do/be responsible for are:\n\nTo be responsible for developing, supporting and maintaining independent living skills and general wellbeing for a wide cross section in society within and outside Bromley\nTo use organisational needs, risk and aspirational based assessment tools with the service users to gain a clear understanding of their individual situations\nTo formulate, implement and review personalised, client focused support plans with service users and other professionals as needed.\nTo utilise key working sessions with service users to enable them to develop and sustain independence, maintain their tenancy, and enjoy a good quality of life.\nTo motivate service users to participate in and take ownership of all aspects of their daily lives.\nTo encourage engagement in activities which supports their physical and mental wellbeing.\nTo enable service users to access physical and mental health services within the local community.\nTo promote independence with service users ​through effective relationship building.\nTo support service users, maximise their financial security and independence through encouraging access to employment, training and volunteering opportunities.\nTo liaise effectively and professionally with other agencies involved in supporting the service users.\nTo provide quality information to service users on alternative housing options when needed and how best to utilise existing supports.\n\nWhy Hestia?\nJoining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.\nWe are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:\n\nDemonstrable experience of working with individuals who have experienced mental health and / or dual diagnosis issues, ex-offenders and with service users who are homeless or at risk of homeless.\nKnowledge of issues affecting those individuals with a range of mental health conditions, how to communicate effectively with these individuals and how to support them with dignity and respect.\nTakes appropriate steps in empowering service users to make choices and take appropriate control for their wellbeing in order to achieve appropriate levels of independence.\nUnderstanding of the principles of recovery as an ethos and a range of recovery approaches\nAbility to work as part of a team, on own initiative and to oversee induction of new peer staff and volunteers.\nAwareness of health and safety issues.\nMotivation to maintain professional standards at all times within the service and ability to use peer and Management support to maintain resilience and provide a whole team approach.\nGood IT skills that includes a working knowledge of functions in MS Word, Outlook and the internet\nGood literacy and numeracy skills and able to produce clear written correspondence in hard copy or email.\nKnowledge and understanding of safeguarding issues and ability to address them appropriately.\n\nOur commitment to Equality, Diversity, and Inclusion\nOur services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.\nWe are a disability confident employer\nHestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.\nSafeguarding Statement\nHestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.\nWe reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Ticketing Administrator OrpingtonPart Time – 30 hours per week (10am - 4pm Mon-Fri)Salary up to £19,765We are seeking an organized and efficient Ticketing Administrator to join our team in Orpington, Kent. As a Ticketing Administrator, you will play a crucial role in the production of our shelf edge labels, ensuring smooth delivery of ticket orders. This position requires a detail individual with excellent organizational skills and a commitment to providing excellent customer service.What you’ll be doing:Manage and maintain the ticketing processEnsuring all ticket orders are printed and posted within our 5-day turnaroundMaintain regular stock management and ordering of materials Ad-hoc dutiesWhat we are looking for:Good working knowledge of Microsoft Office Suite, particularly Excel, Word, and OutlookExcellent customer service skills with the ability to communicate effectively both verbally and in writingProven problem-solving abilities and attention to detailStrong time management skills and ability to prioritize tasks effectivelyExperience in customer support or helpdesk environmentsAbility to work independently and collaboratively in a fast-paced environment

We are Hestia. We make a difference. \nAt Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence.\nAbout the service....\nThe service you will work on is Hammersmith and Fulham Mental Health Accommodation Service in South Cluster, which consists of 3 services at Edgar Wright Court, Moore Park Road and Bishop Road. We support people in enduring mental health crises aged 18+ who have housing and support needs. They may be leaving the hospital, being registered for care, being homeless, being threatened to be homeless or living accommodation that is not meeting their identified needs. The services will also be used as a ‘step up' or ‘step down' from other supported accommodation, where appropriate.\nA day in this role looks like…..\nAs a support worker at Hestia, you will play a crucial role in our Mental Health Service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and with the goal of finding permanent accommodation and living independently. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.\nA day will never look the same and some of the things you can expect to do/be responsible for are:\n\nEmpower a caseload of clients to manage their health and wellbeing, maintain their independence, identify their strengths and achieve their goals and aspirations, working in partnership with our subcontractors as required to achieve this under the direction of the Team Leader\nTo clearly articulate the aims and objectives, pathway and service model to people using the service so they can fully participate in and co-produce support plans.\nEmpower service users to engage effectively in their liaisons with professionals within the community such as social work teams, housing providers, health professionals, JCP etc\nWork flexibly as part of a team to ensure service coverage and that contractual obligations are met\nDevelop co-produced group activities, peer support networks and other community-based approaches to empowering service users to achieve their goals and aspirations and to encourage service users to access these opportunities\nActively monitor the health, well-being, safety and security of the service and its users, ensuring all concerns are followed up promptly and in line with procedures\nEnsure that administration is done in good time, that detailed, concise and accurate records are created contemporaneously, and that confidentiality is appropriately maintained\nAssist the manager to manage health and safety, repairs and maintenance of the premises\nTo collect rent and service charges and manage arrears proactively by following policy, protocol and procedure to residents to maintain their tenancy and develop independent living skills by paying service charges & rent\nProvides manager to manage voids across the service.\nEnsure referrals, assessments and service reviews are effective and timely.\nEmpower service users to develop independent living skills as part of a planned move-on process.\nAssist the manager in planning, negotiating and managing budgets and making best use of property, equipment and information technology.\n\nWhy Hestia?\nJoining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.\nWe are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:\n\nGood communication skills, both written and spoken.\nGood IT skills with a good understanding of MS Excel & Word.\nDemonstrate a flexible and proactive approach to work.\nDemonstrable experience or awareness of supporting people with mental health and complex needs.​\nSafeguarding knowledge and experience in working for vulnerable people.\nExperience of working with people with a range of different support needs, aspirations for their future and associated risks.\nExperience in delivering high-quality accommodation-based support services to people with a range of needs and risks.\nGood knowledge of welfare benefits and housing options, and legislation related to statutory duty.\nKnowledge of health and safety in accommodation services. \nAn ability to undertake client-focused key working, support planning and risk assessments to maximise Service Users' independence.\nGood team player with the ability to complete tasks in a timely manner.\nAble to lone work.\n\nOur commitment to Equality, Diversity, and Inclusion\nOur services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.\nWe are a disability confident employer\nHestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.\nSafeguarding Statement\nHestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.\nWe reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.